Channels
Facebook Messenger
Connect Facebook Pages and route Messenger conversations to your agent.
Facebook Messenger
Setup flow
- Dashboard → Channels → Facebook.
- Use Select page (
/channels/facebook/select-page) to choose the Facebook Page linked to Messenger. - Complete OAuth or token steps as shown in the UI.
Webhooks
Facebook sends events to WisebotAI’s webhook endpoints; signatures are validated before processing.
Features
- Conversation threading matches standard Messenger semantics.
- Handoff to human agents works with escalation tools when enabled.
Tips
- Page roles in Meta Business Manager affect who can install apps—use an admin account for setup.
- Test with a test user or staging page before switching production traffic.