Use cases & roadmap
E‑commerce & retail
Order help, policy Q&A, and product discovery from catalogs and help content—with tool calling and future commerce connectors.
E‑commerce & retail
Outcomes
- Deflect “where is my order?” and return policy questions with grounded answers.
- Cross-sell responsibly using approved product copy.
- Escalate chargebacks and complex claims to your team.
How WisebotAI fits
| Layer | What you use |
|---|---|
| Knowledge | Policy pages, size guides, FAQs, crawl the storefront help center. |
| Channels | Instagram / Facebook for social shoppers; SMS for delivery updates context. |
| Tools | Search, escalate, optional custom tools hitting OMS read-only endpoints. |
Example flows
- WISMO — If your FAQ or order API (via custom tool) returns tracking, answer precisely; else escalate.
- “Is this vegan?” — From product sheets you uploaded—not generic web guesses.
- Damaged shipment — Escalate with a case template.
Tool calling in practice
- Custom tools are the right place for order lookup—validate customer identity server-side.
- MCP can attach Slack alerts for VIP customers.
Coming soon connections
Shopify, BigCommerce, Magento, and marketplace APIs are common roadmap asks (Coming soon connections). Until native connectors ship, use exports, help-center crawl, and secure custom tools for read-only order status.